An online financial literacy resource
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Consumer rights & responsibilities
Whenever you buy anything, you have certain rights and responsibilities. Under the law, your rights vary depending on what it is you are buying - goods or services.

Choose from any of the following:

• Buying goods
  This section will help you understand what 'goods' are, and what rights and responsibilities you have when purchasing goods that turn out to be faulty.

• Buying services
  This section will help you understand what 'services' are, and what rights and responsibilities you have when purchasing services that turn out to be unsatisfactory.

• Financial advice
  Buying financial products and services is a huge subject. This section gives you a brief introduction to your rights, and suggests sources of expert help and advice.

• Activities
  A set of brief activities you can use to test your knowledge of the section.