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Resource bank
This section of the resource contains both links to other useful online resources and downloadable resources, including worksheets, planners, guides.
If you feel there are any useful resources that we have missed we would appreciate you letting us know. Simply send us the information via our feedback form and we will ensure it appears on the next update.
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Making the most of your money & confident consumer
Both from Basic Skills Agency - www.basic-skills.co.ukMaking ends meet
Pack of worksheets - from Axis Education - www.skillbuild.co.ukOlder learners pack plus tutors notes - from NIACE
www.niace.org.uk/research/older_bolder/Projects/FLOP.htm
Accessibility utilities
To see a whole range of accessibility utilities all in one place, many of them free. There are magnifiers, screen readers, mouse enhancers, virtual keyboards, braille utilities and many more - http://trace.wisc.edu/world/computer_accessIt's your move - homeless people
http://www.itsyourmove.org.uk
which incorporates the very useful:
It's your own home handbook -
help in maintaining your tenancy
http://www.homehandbook.orgPersonal Finance Education Group - www.pfeg.org
Office of Fair Trade - www.oft.gov.uk/Consumer.htm
BBC - http://news.bbc.co.uk/1/hi/business/your_money/default.stm
BBC Cashwise
Help and information on personal finance matters
www.bbc.co.uk/education/beyond/cashwise.shtmlMoney Management Council - www.moneymanagement.org.uk
Consumers Association - www.which.net
Association of British Insurers - www.abi.org.uk
HM Revenue & Customs - www.inlandrevenue.gov.uk
Department for Work and Pensions
Details about Council Tax benefits.
www.dwp.gov.uk/lifeevent/benefits/council_tax_benefit.aspDepartment for Transport, Local Government and the Regions
Details about business rates www.local.dtlr.gov.uk/finance/busrats/guide/02.htmFinancial Service Authority
For help with your financial decisions
www.fsa.gov.uk/Money Made Clear
Impartial information from the FSA, the UK's financial watchdog.
www.moneymadeclear.fsa.gov.uk
Local government ombudsman - Tel: 020 7217 4620
To find an independent financial adviser in your area contact:
Independent Financial Adviser Promotions
2nd Floor
117 Farringdon Rd
London
EC1R 3BX
tel: 08000 853250
www.unbiased.co.uk
National Debtline
tel: 0808 808 4000
email: advice@nationaldebtline.co.uk
web: www.nationaldebtline.co.ukBusiness Debtline
tel: 0800 197 6026
web: www.birminghamsettlement.org.uk
Citizens Advice Bureau
Gives advice on general matters and welfare benefits and will be able to tell you what other services are available locally. Find the local branch in your phone book.
web: www.nacab.org.uk and Citizens Advice Bureau
There are local, independent advice centres in many areas. Find the nearest independent advice centre in your phone book or Yellow Pages or see www.fiac.org.uk.
Housing Corporation
149 Tottenham Court Road, London W1T 7BN
tel: 020 7393 2000
web: www.housingcorp.gov.ukShelter
88 Old Street, London EC1V 9HU
tel: 0808 800 4444
web: www.shelter.org.ukSupport for resettlement of homeless people
web: www.itsyourmove.org.uk
Energywatch
6th Floor,Abford House, 15 Wilton Road, London SW1V 1LT
tel: 0800 887 777
web: www.energywatch.org.ukTo compare fuel prices:
Office of Telecommunications (OFTEL)
50 Ludgate Hill, London EC4M 7JJ
tel: 0845 714 5000
web: www.oftel.gov.ukOffice of Water Services (OFWAT)
Check your Yellow Pages for your regional office
tel: 0121 650 1300
web: www.open.gov.uk/ofwat
Basic Skills Agency - resource on financial literacy.
www.money-bsa.basic-skills.co.ukLearn about money - resource on financial literacy.
web: www.learnaboutmoney.orgEuropean financial literacy clearinghouse
An Internet database providing details of publications and services which promote and develop financial literacy.
Web: www.finlit.orgPersonal Finance Education Group - www.pfeg.org
The National Consumer Council - resource on consumer rights.
web: www.ncc.org.ukFinancial ombudsman service
South Quay Plaza, 183 Marsh Wall, London E14 9SR
tel: 0845 080 1800
web: www.financial-ombudsman.org.ukFor complaints about banks, building societies, insurance, investments, endowments and pensions:
Financial Services Authority (FSA)
25 The North Colonnade, Canary Wharf, London E14 5HS
Consumer Helpline tel: 0845 606 1234Advice on endowments/pensions:
Council of Mortgage Lenders
3 Savile Row, London W1F 3PB
tel: 020 7437 0075
Factsheet Line: 020 7440 2255
web: www.cml.org.ukIFA promotions office
For a list of Independent Financial Advisers
17-19 Emery Road, Brislington, Bristol BS4 5PF
tel: 0800 0853 250
web: www.unbiased.co.ukMaxxsave - www.maxxsave.co.uk
provides free impartial advice, reviews, buying guides, and money saving tips on personal finance, household bills, insurance and electronic products.Money Info Master - www.moneyinfomaster.com
An introduction to financial products.Money advice centres
Find the local branch in your phone book or yellow pages.How To Memorise Pin Numbers - www.sharpsoftware.co.uk/pin/
This site contains a useful method for remembering your pin numbers for cash machines, credit cards and online registrations.
Benefits Agency (BA)
Find the local branch in your phone book.Department of Social Security
Benefits enquiry line
tel: 0800 88 22 00
web: www.dss.gov.ukChild Support Agency
Enquiry line 0845 713 3133
web: www.dss.gov.uk/csaNew Deal for lone parents line
tel: 0800 868 868
web: www.newdeal.gov.ukWorking Families Tax Credit helpline
tel: 0845 609 5000
web: www.inlandrevenue.gov.ukChildren's Tax Credit helpline
tel: 0845 300 1036Claim line for pensioners
tel: 0800 028 1111
web: www.thepensionservice.gov.uk/mig/home.asp
Community legal service direct
Has a directory of agencies providing legal advice in your area. Check your local library or the web site: www.communitylegaladvice.org.ukLaw centres
Offer legal advice on housing, welfare benefits, immigration and sometimes debt. Find the local branch in your phone book or yellow pages.Law centres federation
They do not give advice but refer queries on to local law centre
Duchess House, 18/19 Warren Street, London W1T 5LR
tel: 020 7387 8570
web: www.lawcentres.org.ukAdvice on legal aid services and your rights
web: www.legalservices.gov.uk
Gingerbread
Sovereign Close, Sovereign Court London E1W 3HW
tel: 0800 018 4318
web: www.gingerbread.org.ukNational Council for one parent families
255 Kentish Town Road, London NW5 2LX
tel: 0800 018 5026
web: www.oneparentfamilies.org.ukNew Deal for Lone Parents line
tel: 0800 868 868
web: www.newdeal.gov.uk
Motley Fool
Women's finance section - lots of useful information including; maternity rights, weddings, working mums, child support, divorce, pensions, etc.
web: www.fool.co.ukFemail
Advice bank - lots of useful information including; pregnancy and babies, mortgages, children, buying a car, pensions, etc.
web: www.femail.co.uk
Age Concern
Freepost SWB 303752, Ashburton, Devon TQ13 7ZZ
tel: 0800 00 99 66
web: www.ace.org.ukClaim line for pensioners
tel: 0800 028 1111
web: www.thepensionservice.gov.uk/mig/home.aspHelp the Aged
207-221 Pentonville Road, London N1 9UZ
Seniorline 0808 800 6565
web: www.helptheaged.org.uk
Child line
Freepost 1111, London N1 0BR
tel: 0800 1111DfES - Financial help for students
Lots of useful information for learners and students with a focus on financial help.
web: www.dfes.gov.uk/financialhelp/index_flash.htmlKids Affairs
Provides money management workbooks for children between ages 8 and 19, and a money management guide for use in the classroom by teachers.
web: www.kids-affairs.net/moneysmartRedBox - Game - can you improve the town?
Learn all about how local government pays for local services and see if you can do better! Shockwave and HTML versions available.
web: www.redbox.gov.ukTheSite - help and advice for young people
web: www.thesite.orgYouth 2 Youth. advice for young people by young people
web: www.youth2youth.co.uk
DIAL UK
Helpline offering advice for people with disabilities
St Catherines,Tickhill Road, Doncaster, DN4 8QN.
tel: 01302 310 123
web: www.dialuk.org.ukDisability Rights Commission
Freepost MID 02164, Stratford upon Avon, CV37 9BR.
tel: 08457 622 633
web: www.drc-gb.org.ukNational aids helpline
tel: 0800 567 123
web: www.lovelife.hpe.uk.com
Local government ombudsman
10th Floor, Millbank Tower, Millbank, London, SW1P 4QP.
tel: 020 7217 4620
advice Line: 0845 602 1983
web: www.lgo.org.ukThe information commissioners office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
tel: 01625 545 700
web: www.dataprotection.gov.ukOffice of Fair Trading (OFT)
Trading Standards (consumer protection) departments.
Fleetbank House, 2-6 Salisbury Square, London, EC4Y 8JX.
Find the local branch in your phone book or Yellow Pages.
tel: 0845 722 4499
web: www.oft.gov.ukOfGem - gas regulator
9, Millbank, London, SW1P 3GE.
Consumer Helpline: 0845 906 0708
web: www.ofgem.gov.ukDirectory of Ombudsmen
Ombudsmen schemes in the UK & its dependent territories
web: www.bioa.org.uk/BIOA-New/UKOmbudsmen.htm
Advice and investment products
web: www.motleyfool.co.ukAdvice and investment products
web: www.adviceonline.co.uk
Money Saving Experts
web: www.moneysavingexpert.com
National Grid for Learning
web: www.ngfl.gov.uk
Relate - help and support with relationships
web: www.relate.org.ukRaising children
web: www.raisingkids.co.uk
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